Customer Activity Assistant (Outdoor Instructor) – Join Go Ape in Alexandra Palace, London N22 7AY

Are you passionate about outdoor adventures and customer service? Go Ape, the UK’s leading outdoor adventure company, is seeking an enthusiastic Customer Activity Assistant (Outdoor Instructor) to join our team at our Alexandra Palace location, London N22 7AY. If you love working outdoors, helping people have an amazing time, and enjoy a dynamic, hands-on role, this is the perfect job for you!

Job Title: Customer Activity Assistant (Outdoor Instructor)
Location: Alexandra Palace, London N22 7AY
Job Type: Part-Time (Weekends, Bank Holidays, and School Holiday Availability Essential)
Pay: £13.15 per hour (after training for 18+)
Contract: Fixed Term (Seasonal)
Holiday: 28 days per annum (pro-rata)

Why Work with Go Ape?

At Go Ape, we believe in creating adventures and encouraging everyone to live life adventurously. As the UK’s #1 outdoor adventure company, we operate across 37 locations offering 13 thrilling outdoor activities. We’re looking for individuals who share our passion for the outdoors and are eager to create memorable experiences for customers.

In this role, you will develop a range of valuable skills, including customer service, instruction, risk assessment, teamwork, and communication. You’ll be part of a team that values adventure, safety, and fun!

Key Responsibilities of the Customer Activity Assistant (Outdoor Instructor)

As a Customer Activity Assistant, your main duties will include:

Customer Engagement & Safety: Welcome customers and provide a WOW customer experience, ensuring they are fully prepared to take part in activities by fitting, removing, and inspecting harnesses and safety gear.
Activity Instruction: Instruct and brief customers on safety procedures, evaluating their competence and ensuring a safe and enjoyable experience throughout the activity.
Adventure Delivery: Lead the adventure, making sure participants have an amazing time and ensuring their safety while on the course.
School & Group Hosting: Assist schools and educational groups, helping children overcome their fears and enjoy outdoor adventures.
Course Monitoring: Patrol the course, ensuring all participants follow safety procedures and assist as needed.
Emergency Procedures: Carry out emergency drills and respond to incidents according to company guidelines and training.
Course & Equipment Maintenance: Maintain landing sites, perform regular course checks, and care for equipment to ensure everything is in top condition.
Local Marketing Support: Assist with local marketing initiatives as required.

What We’re Looking For

The ideal Customer Activity Assistant will possess:

A customer-first attitude, with enthusiasm and a drive to deliver exceptional service.
A cheerful disposition, even under pressure, with excellent communication and interpersonal skills.
The ability to work both as part of a team and independently with minimal supervision.
A high standard of personal hygiene and appearance.
Attention to detail and the ability to follow safety procedures and protocols.
A love for the outdoors and a good head for heights.
The ability to perform physical tasks, with reasonable adjustments made where required.
Own transport may be necessary, as some sites are not accessible via public transport.

Employee Benefits

At Go Ape, we value our team members and offer a variety of benefits to ensure they thrive both personally and professionally:

Real Living Wage after training (18+).
28 days holiday per year (pro-rata).
Flexible working hours, including weekends, bank holidays, and school holidays.
Subsidised adventure trips, including activities like caving, hiking, cycling, kayaking, and climbing.
Employer pension contributions matched to 3%.
Retail and leisure discounts for employees.
Health & wellbeing programme to support physical and mental health.
Paid volunteer days to help with social and environmental projects.
Family benefits, including free Go Ape passes for immediate family or 20% off.
Employee ownership: As a co-owner, you’ll have a say in shaping the company’s future.
Charity donation opportunities via the Give As You Earn programme.

Why Go Ape?

At Go Ape, we pride ourselves on our commitment to diversity, equity, and inclusion. Our team members come from all walks of life, and we value every individual’s contribution. We are a B Corp certified company that believes in sustainability, and we’re proud of our 4.8 out of 5 rating for Diversity & Inclusion on Glassdoor.

As an employee-owned business, every team member is a co-owner and has a say in shaping the company’s future. We’re committed to equality of opportunity and offer reasonable adjustments for all our roles.

Join Our Adventure Team Today!

If you’re looking for a fun and rewarding part-time role with flexible hours, plenty of outdoor activities, and the chance to help create lasting memories for our customers, apply now to become a Customer Activity Assistant (Outdoor Instructor) at Go Ape in Alexandra Palace.

Get ready to work in a team that’s passionate about adventure, customer service, and making every day exciting. Apply today and take the next step in your career with Go Ape!